September Maintenance 2025

Scheduled Maintenance Report for TeleTracking MS1426 MSE

Postmortem

Issue:

During the scheduled maintenance window, TeleTracking encountered issues while updating the RDS environment hosting the application databases, resulting in an extended outage beyond the planned end time of September 15, 2025 at 6:00 AM Eastern.

Cause:

The CMS application was not available for ends users until September 15, 2025 at 07:31 AM Eastern. Data IQ CMS synchronization was restored at 8:28 AM Eastern.

Resolution:

A backend process for RDS encountered an issue with the updates being made to the environment. AWS Engineers were able to resume the update and allow it to complete successfully.

Next Steps:

We will be implementing steps provided by AWS to mitigate the issue for upcoming maintenance windows.

Posted Sep 29, 2025 - 14:18 EDT

Completed

The scheduled maintenance has been completed.

Posted Sep 17, 2025 - 08:12 EDT

Update

We are currently working with AWS to apply patching to the SQL instance. This has been escalated within AWS support, and we will be providing updates until it is resolved.

Posted Sep 17, 2025 - 07:35 EDT

Update

We are currently working with AWS to apply patching to the SQL instance. This has been escalated within AWS support, and we will be providing updates until it is resolved.

Posted Sep 17, 2025 - 07:02 EDT

Update

We are currently working with AWS to apply patching to the SQL instance. This has been escalated within AWS support, and we will be providing updates until it is resolved.

Posted Sep 17, 2025 - 06:29 EDT

Update

We are currently working with AWS to apply patching to the SQL instance that your services connect to. This has been escalated within AWS support and we will be providing updates until it is resolved.

Posted Sep 17, 2025 - 05:51 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 17, 2025 - 04:00 EDT

Scheduled

Maintenance Window Details: US

Date: September 17th 2025

Start Time: 4:00 AM EDT

End Time: 6:00 AM EDT

Duration: 2 HRS

Purpose of Maintenance: The upcoming maintenance session is focused on implementing crucial updates, patches, and optimizations across our server infrastructure. This proactive approach is integral to ensuring the stability, security, and efficiency of our systems.

Expected Impact: While we strive to minimize disruptions, it's important to note that during the maintenance window, there may be a temporary service interruption. We assure you that our team is diligently working to streamline the process and keep any downtime to a minimum.

Action Required: To facilitate a seamless transition, we recommend planning for any critical activities during the maintenance window. In the event of post-maintenance concerns or issues, our technical support team will be readily available at 1 877 570 6903.

We appreciate your understanding of the necessity for these technical enhancements. Our team remains committed to providing you with a robust and secure infrastructure, and we look forward to continuing to serve your technical needs.

The next planned maintenance will be on October 22nd 2025 from 4:00 AM EDT until 6:00 AM EDT.

Posted Sep 03, 2025 - 21:49 EDT

This scheduled maintenance affected: Servers - CMS App, Servers - CMS Web, Servers - CMS SQL, Servers - Mobile, ADT to CMS Dataflow Connector Services, Data Analytics Connector Services, and Backend MSE Network Components.